Shipping & Delivery

Complimentary Shipping

At Jolly Puffer™, our commitment to providing exceptional value and service to our esteemed customers is unwavering. In line with this commitment, we are delighted to extend complimentary shipping on all orders. This service is made possible through our strategically positioned warehouses in the United Kingdom and the United States, guaranteeing efficient and prompt delivery right to your doorstep. We strive to make your shopping experience with us as seamless and convenient as possible.



International Shipping

We take immense pride in our ability to offer comprehensive international shipping services. In the rare instance that we are unable to facilitate shipping to certain locations, rest assured, we will promptly communicate with you.



Lost/Missing Packages

To ensure a seamless delivery process, we kindly request that you verify the accuracy of your billing and shipping addresses when placing your order. Jolly Puffer™ cannot assume liability for orders dispatched to incorrect addresses provided during the checkout process. However, in the unlikely event of an error on our part, we will accept full responsibility and expedite the original order to you at no additional charge.



Customs Duties

Please be aware that once the items have been dispatched from our warehouses, we cannot assume responsibility for any customs fees that may be incurred. By purchasing our products, you acknowledge that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country. We recommend checking with your local customs office for more information.



Delivery Timeframe

At Jolly Puffer™, we prioritize efficient and prompt delivery. Our standard delivery timeframe stands at 1-30 days. This estimate serves to provide you with a clear timeline, helping you know when to anticipate the arrival of your order. Please note, while we strive to maintain this schedule, delivery times may be subject to potential delays due to customs clearance or unforeseen circumstances beyond our control. We appreciate your understanding in these matters.



Tracking Details

Upon dispatch of your order, you will receive an email containing a tracking number. This service allows you to monitor the progress of your delivery. However, due to the provision of complimentary shipping, tracking may not always be available. If your tracking information remains unupdated after 1-3 business days, or if no information is available after 7 business days, we kindly ask you to contact our customer service team at jollypuffer@gmail.com.



Package Distribution

For logistical considerations, items within the same order may occasionally be dispatched in separate packages. This practice ensures the most efficient delivery of your items and applies even if you have opted for combined shipping.



Customer Support

Our dedicated customer support team is always ready to assist you. Should you have any further inquiries or require assistance, please do not hesitate to contact us at jollypuffer@gmail.com. We are committed to providing exceptional customer service and will endeavor to address your concerns promptly and efficiently. Your satisfaction is our highest priority.